Shipping & Refund Policy

Business Identification Details

  • Company Legal Name: 深圳市伊家园美食有限公司 (Shenzhen Yijiayuan Food Co., Ltd.) (Doing Business As: Dewan-e-Khass Halal Restaurant)
  • Business Registration Number: 91440300576387447K
  • Address: 98 Nanyuan Road, Futian District, Shenzhen City, Guangdong Province, China
  • Phone: +86 (135) 56855525
  • Email: info@Dewan-e-Khass.com

Introduction This Shipping & Refund Policy applies to all dine-in, takeaway, online order, delivery, reservation, and catering services at Dewan-e-Khass Halal Restaurant. Our goal is to maintain fair, transparent terms for all valued customers while preserving our quality halal food service standards.

1. Shipping and Delivery Policy

  • Delivery Areas & Timeframes: We offer local food delivery services within Shenzhen. Estimated delivery times are provided at checkout based on your location and current restaurant order volume.
  • Delivery Fees: All applicable delivery fees are calculated automatically and displayed clearly on the checkout page before payment is finalized. There are no hidden shipping charges.

2. Online Order Cancellation

  • Customers may cancel an order free of charge within 10 minutes of placing the order, before food preparation starts.
  • Once food preparation has begun, no cancellation or refund will be allowed.
  • Wrong orders placed by customer choice, a change of mind, or dislike of taste after preparation are not eligible for a refund.
  • If we deliver wrong items, spoiled food, or items not as described, we offer a full refund or a free replacement.

3. Reservation Cancellation

  • Standard table reservations can be cancelled 4 hours prior to arrival with no charges.
  • Late cancellation or no-show without prior notice may forfeit any advance deposit.
  • Private event, party, and bulk catering bookings follow separate terms confirmed at the time of booking.

4. Refund Processing Terms

  • All approved refunds will be processed via the original payment method within 3–5 business working days.
  • We do not offer cash refunds for online digital payments.
  • The restaurant reserves the right to refuse refund requests in the case of misuse, false claims, or improper customer behaviour.

5. Contact for Refund & Complaints For any refund request, order issue, or complaint, contact us via phone (+86 135 56855525) or email (info@Dewan-e-Khass.com) with your order details anytime during working hours.quest, order issue or complaint, contact us via phone or email with your order details anytime during working hours.