Dewan-e-Khass Halal Restaurant

We are the most trusted halal restaurant in Shenzhen and premier Muslim restaurant in Futian, serving authentic Pakistani and Indian halal food since 2011.

Address: 98 Nanyuan Road, Futian District, Shenzhen City, Guangdong Province, China

Phone: +86 (135) 56855525

Email: info@Dewan-e-Khass.com

Introduction

This Refund & Cancellation Policy applies to all dine-in, takeaway, online order, reservation and catering services at Dewan-e-Khass Halal Restaurant. Our goal is to maintain fair, transparent terms for all valued customers while preserving our quality halal food service standards.

1. Online Order Cancellation

  • Customers may cancel an order free of charge within 10 minutes of placing the order, before food preparation starts.
  • Once food preparation has begun, no cancellation or refund will be allowed.
  • Wrong order placed by customer choice, change of mind, or dislike of taste after preparation is not eligible for refund.
  • If we deliver wrong items, spoiled food, or items not as described, we offer full refund or free replacement.

2. Reservation Cancellation

  • Standard table reservations can be cancelled 4 hours prior to arrival with no charges.
  • Late cancellation or no-show without prior notice may forfeit any advance deposit.
  • Private event, party, and bulk catering bookings follow separate terms confirmed at the time of booking.

3. Refund Processing Terms

  • All approved refunds will be processed via original payment method within 3–5 business working days.
  • We do not offer cash refunds for online digital payments.
  • The restaurant reserves the right to refuse refund requests in case of misuse, false claims, or improper customer behaviour.

4. Contact for Refund & Complaints

For any refund request, order issue or complaint, contact us via phone or email with your order details anytime during working hours.